New Approaches to Patient Experience and Virtual Engagement Challenges

The shift to virtual care during the pandemic has necessitated unprecedented approaches to patient experience and engagement challenges. Managing the health of vulnerable patients with chronic illnesses like diabetes virtually is of particular concern. Emily Dumas, Manager of Care Transitions at the University of Alabama Birmingham Medical Center, discusses the need for engaging accessible tools, and what works and what doesn't work when it comes to supporting, engaging, activating, coaching, and ultimately partnering with patients.