There’s no question that we’re facing a paradigm shift in healthcare, only where changes will stick and how we will shape the future of healthcare. How patients, providers, and healthcare leaders approach healthcare as a whole has changed. Our expectations of what we want and expect from contact with the health system, what a “safe” distance, procedure, or interaction looks like, and how satisfied each participant is with an increasingly digital experience of healthcare are wildly different than they were a year ago. True transformation is always a result not just of the availability of new technologies, but also of the willingness of patients, providers, and health systems to adopt it, and insurers to pay for it. This sea change of expectations has the potential to be the most transformative aspect of our new world.

This discussion focuses on building an effective digital care strategy to meet the new challenges in a pandemic world. We cover viewpoints on the changing business model, what to expect with the shift to virtual care, and impacts on organizational strategy. Plus, we discuss the proactive measures you can take to thrive in the post-COVID business environment. How are technology budgets allocated, and is the way things have always been the way they should be going forward?