New Approaches to Patient Experience and Virtual Engagement Challenges
Patients as Partners from Prevention to Recovery at Home
The shift to virtual care during the pandemic has necessitated unprecedented approaches to patient experience and engagement challenges. Managing the health of vulnerable patients with chronic illnesses virtually is a formidable challenge. Emily Dumas, Manager of Care Transitions at the University of Alabama Birmingham Medical Center, discusses the need for engaging accessible tools, and what works when it comes to supporting, engaging, activating, coaching, and ultimately partnering with patients.
Emily shared how at the University of Alabama Birmingham Medical Center they improved patient’s health and outcomes through a multi-modal approach of targeted communication and education.
UAB Medical Center uses a suite of automated products by Emmi — EmmiEngage, EmmiPrevent, and EmmiTransition — to engage patients and facilitate communication and trust-building at key points in a patient’s medical journey. From preventative care, diagnosis, shared decision making, actual procedure, discharge, to follow up — these platforms provide education & coaching with web-based programs and articles, patient reminders and data collection through IVR and SMS/Chat outreach and monitoring.
Targeted communications are empowering patients and engendering confidence in their healthcare decisions, consequently improving the overall healthiness of patients and aiding in preventing illness. This is a powerful form of preventative care, potentially saving patient lives and institutions money.
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Experts
Emily Dumas
Manager of Care Transitions
University of Alabama Birmingham Medical Center
Emily is a graduate from the University of Alabama with a Masters of Social Work. She also has a Masters of Public Health in Healthcare Organization and Policy through the University of Alabama at Birmingham. She has had the unique experience of transitioning from working as a floor medical social worker specializing in ENT, Oral Surgery, Urology, Plastic Surgery, and Vascular Surgery patients to working as a Manager of Care Transitions. She has been able to utilize what she learned on the floor to see the larger picture in how to use the Emmi program to fill in gaps in care and better support our inpatient and ambulatory care teams.